The difference between government and private sector

by Michael Alderete on 7/2/2002

Yesterday I had the opportunity to try to renew my vehicle registration at both the DMV and at a local CSAA office. I went to the DMV office first, and bailed almost immediately, when I saw that the line stretched all along one wall, turned, and all the way down the next. I figured it was at least a 2 hour wait.

Then I went to the CSAA office, because a co-worker had said that’s where she did it. Literally within 2 minutes of walking in the door, I was in front of a customer service agent who was keying in the details. 5 minutes after she started, she was done, and I was walking out with my registration sticker.

Lesson learned!

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