Symantec sucks

by Michael Alderete on 12/8/2003 · 1 comment

I just got a card in the mail, from Symantec’s rebate center. I am due a $30 rebate on updated anti-virus and personal firewall software we just bought for Rochelle’s computer, and their rebate center rejected the rebate claim. The supposed reasons are:

  • Invalid Postmark Date
  • Missing Purchase Date

The first reason is completely bogus, because (a) it’s not my fault, it’s the USPS; and (b) they don’t need a postmark; the rebate claim was submitted well within the required period, and even the rejection card itself got here within the mandated period. Postmarks are only necessary if an item is received past an expiration date, which isn’t the case.

The second claim is, in a way, even worse. The claim submission included a copy of my Costco receipt. I know Costco receipts, and they always have the date. Just because some minimum wage processing drone in Florida can’t find it in the 60 seconds they’re allowed to spend handling each claim doesn’t mean the purchase date isn’t there.

This is yet another example of the false savings that “rebates” represent. I can’t tell you the number of rebates we have failed to get, due to denied claims, or just laziness in submitting. One of these days I may actually wake up and realize that rebates are not savings, they are a bet, and sometimes you win, sometimes you lose.

I should note that this rebate is offered — and processed — by Symantec themselves. I’ve always had good luck with the rebates that get processed by Costco (which are the ones where they print the rebate form directly onto your receipt, extremely convenient).

What’s really ironic is that I dithered in the store, with both the McAfee and Symantec packages in my hands. About the same price, equivalent features. I eventually went with the brand I’ve purchased in the past. But if Symantec doesn’t come across with my $30, they’re going to lose a customer forever.

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