Just this last week I had two great customer service experiences, with Speakeasy and Bare Bones Software. With all the horrible customer service most companies provide, via outsourced call centers or worse, the great companies deserve to be noticed and praised, and patronized.
Helping a friend set up his new 20” iMac at his house yesterday, we had occasion to call SBC Yahoo!, his internet service provider (ISP), to collect some technical details. Against my expectations, we got through to a tech almost immediately (less than 2 minutes from dialing), and Gail was friendly, helpful, and extremely competent.
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Michael Alderete writes about food, drink, technology, and life in San Francisco with his wife and (inevitably) three cats.