Just this last week I had two great customer service experiences, with Speakeasy and Bare Bones Software. With all the horrible customer service most companies provide, via outsourced call centers or worse, the great companies deserve to be noticed and praised, and patronized.
About five minutes after I posted that UPS was going to deliver my new DSL equipment, the doorbell rang. Three minutes later I had the box open on the floor in the office. 15 minutes later I the DSL filters installed on all three phone lines in the house, and the DSL cable plugged in. Five minutes after that, I was online on the new DSL connection. And locked out of this weblog.
Last week I signed up for a new ADSL account with Speakeasy, a top-rated ISP providing service in the Bay Area. Over the last five days, just about everything that needed to happen has happened, except for receiving the new DSL hardware, which is “out for delivery” according to UPS’s package tracker. I will probably have it up and running later today — at nearly 8x the speed of my current SDSL connection!
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Michael Alderete writes about food, drink, technology, and life in San Francisco with his wife and (inevitably) three cats.